Shipping policy
Thank you for shopping with us! We aim to provide a smooth and reliable shopping experience.
1. Order Processing Time
- Orders are usually processed within 1–3 business days after payment is successfully received.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive shipping and tracking information whenever available.
2. Shipping Time
Delivery times may vary depending on your location, product availability, and shipping carrier.
Estimated delivery time: 5–15 business days after your order has been processed.
Please note that international or remote-area deliveries may take additional time due to customs, weather, carrier delays, or other unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions on selected products or orders.
4. Order Tracking
Once your order has been shipped, you may receive a tracking number by email or SMS.
Please allow some time for the tracking information to become active after shipment.
5. Delays
While we do our best to ensure timely delivery, delays may occur due to:
- Courier or logistics issues
- Weather conditions
- Public holidays
- Customs clearance
- Incorrect or incomplete shipping information
- High order volumes
- Other circumstances beyond our control
We appreciate your patience in such situations.
6. Incorrect Shipping Address
Customers are responsible for providing a correct and complete shipping address at checkout.
If you notice an incorrect address after placing your order, please contact us as soon as possible. We will try our best to update it before the order is shipped.
Once an order has been shipped, we may not be able to change the delivery address.
7. Lost or Damaged Packages
If your package appears to be lost, damaged, or significantly delayed, please contact our customer support team with your order details.
We will work with the shipping carrier to investigate the issue and assist you as quickly as possible.
8. Customs & Import Duties
For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.
Any applicable customs duties or taxes are the responsibility of the customer unless otherwise stated at checkout.
9. Contact Us
If you have any questions regarding your order or shipping, please contact our customer support team through the contact details provided on our website.
We are always happy to help.
Thank you for choosing us!